ELYABack

Your data, plainly.

ELYA is an AI you talk to out loud. People tell her things they don’t tell anyone else, so here is exactly what happens to them. No legal language: this page describes what the product does today.

The short version

Your voice

During a call, the sound of your voice and hers travels directly between your browser and OpenAI, the company whose model speaks as ELYA. It does not pass through our servers and we do not record or store it. OpenAI handles it under its own terms for business customers; how long they retain anything is theirs to say, not ours.

What you say

While you talk, the words exist as text in your browser so they can be shown as captions. When the call ends — and every few minutes during a long one — that text is sent, through our server, to OpenAI to be turned into a few short notes. We do not store the transcript of your calls. If a call is cut off, the last lines wait on your device for up to half an hour so she can pick up where you stopped.

When you ask her to look something up, what she searches for goes through our server to OpenAI’s web search, and the results come back as cards. Each search is then kept in Notes → Saved so you can find it again: what was searched for, the results with their links, and the few lines you two said around it. When she saves something for you — a routine, a note, a reminder — the last few lines that led to it are kept with it. If the help screen comes up during a call, what was said in that call is taken off everything kept from it, and nothing more is kept from that call except what you ask her to save — without the conversation. You can remove anything in Saved, one item at a time, and all of it goes with your account.

She also learns how you like her to talk — shorter answers, fewer questions, more humour, her voice a little slower, the topics you enjoy and the ones to leave alone — from how your calls go and from the one tap you may give after a call. You see all of it in You, under “How she talks with you”, and can undo any of it. When you rate a call, we keep the rating and the reasons you tapped — never a word of the call — so that ELYA gets better for everyone.

If you turn them on (You → Between calls), she leaves you a short voice note at the time you choose, and can call you at a time you agreed. To write the note, what she remembers about you and your reminders for that day are sent through our server to OpenAI; the note and her voice are kept for a week, then deleted.

After your first conversation she gives you a few lines about what she heard, and reads them to you. To write them, the end of that conversation is sent through our server to OpenAI; the lines are kept in Saved, and her voice reading them is made for that moment and not stored.

On Sunday evening (or Monday) she can look back at your week with you: what weighed on you, what you won, what you learned. To write it, her notes on that week’s conversations (what each was about, how you seemed, where you left it), the things still open for you, your first name and your time zone are sent through our server to OpenAI; nothing is kept there. She tells it on the call, and the three lines are kept in Saved. It isn’t made for a week in which the help sheet came up in a conversation.

She can rehearse something coming up with you — an interview, a hard conversation — by playing the other person. What worked and what to try are kept in Saved, and she notes to ask you how the real thing went. If she didn’t say what worked herself, the rehearsal part of the conversation is sent through our server to OpenAI to write it down; nothing is kept there.

A plan you make with her — something you want to do for a few weeks, on chosen days — is kept in Saved with how each planned day went, as you told her (done, partly, not, and a few of your words). To follow it, the plan goes into the call’s instructions, and with each summary of a call (every few minutes during it, and at its end) the planned days you hadn’t told her about are sent with the end of the conversation, through our server, to OpenAI, to note how they went; nothing is kept there — and nothing of it after the help sheet came up in that call. You can finish or remove a plan in Saved.

When you fall asleep with her, she says goodnight and the call ends — from then the microphone is off, and no call starts under the story — and she tells you a story she writes for you. To write it, what it should be about, your first name, your language, the sound playing under it and a few notes she keeps about you are sent through our server to OpenAI as you ask, and the story, a paragraph at a time, to be read in her voice; nothing of it is kept.

After a conversation she may offer one thing she said — a line that would mean something to anyone — as a picture you can share. To pick it, the end of that conversation (the same part that is summed up) is sent through our server to OpenAI; nothing is kept there, and the line must be hers, word for word, with nothing about you or anyone in your life in it. The picture is made on your phone, and nothing leaves it unless you share it yourself. Never after a conversation in which the help sheet came up, or one off the record.

What she remembers

Her memory of you is a short list: your first name, a few notes about what matters to you, things you’ve left undecided, and cards you chose to save. So that she can pick up where you left off, it also holds a line about each of your last few conversations, and every one of the last eight days — what it was about, how you seemed, and where you left it — and a few notes on what she has learned about talking with you (for example, that you’d rather not be given advice unless you ask). How you seemed is her reading of what you said, and it can be wrong; like everything else here, you can remove it. It lives on your device and, so she is the same on any device you sign in on, in your own account (stored in the European Union, readable only by you). It is included in her instructions at the start of each call, which is how she knows you.

You can read all of it under Notes, correct any note in your own words, or tell her something yourself. Forgetting a note removes it at once; what stays behind is a scrambled marker and a time, never the words, so another device can’t bring it back. Forgetting a conversation removes it together with the notes and threads she took from it — Notes shows you what goes before it goes; what was kept in Saved stays there, without the words around it. You can also just ask her to forget something: she tells you what would go and waits for your yes. Signing out wipes the device.

A conversation can be off the record: switched on in Notes for every conversation on this device, or for the one you’re in by asking her (“off the record”, “don’t remember this”). She still knows you, but nothing of that conversation is kept: no notes, no summary, no threads, no searches in Saved, no rating — and what it had taught her before you asked is let go too. What you ask her to keep yourself (a note, a reminder, how a planned day went) is kept, without the words around it. If the help sheet came up in it, only the day is kept — no words — so she won’t offer to look back on that week. As for every call, we still record when it happened, how long it lasted and what it cost.

Your account

To sign in we keep your email address. We also keep your first name and how you asked her to talk to you. Your year of birth is only used, in your browser, to check that you’re an adult; it isn’t stored.

For each call we record when it happened, how long it lasted and what it cost us to run. Never what was said. To stop anyone from overloading the service, we count how many requests come from one connection each minute — kept as a scrambled code made from its IP address, never the address itself, and gone within an hour. When the help sheet comes up, we count that it did, on that day, in your country — and if you tap a line on it — with nothing about you: the law in California asks companion apps to report how often that happens.

Payments

If you choose a plan, you pay on Stripe’s page. Your card details go to Stripe and never reach us; we keep only Stripe’s reference for you, whether you have a plan, and when it renews.

Reminders

Reminders are off unless you turn them on. If you do, we keep the address your browser gives us for nudging it, and the time. The nudge itself is empty: the companies that deliver notifications (Apple, Google, Mozilla) receive no text from us. When it is a reminder you asked her for, your phone then asks our server — signed in as you — for its title and shows it, so that title appears on your screen; a check-in only says that she is there.

Who else is involved

When something goes wrong in your browser, it may tell our server which kind of problem it was and an error code, so we can fix it. Never what you said.

Cookies

One cookie keeps you signed in. (A second one lives for two minutes after an account is deleted and says only that it happened.) No advertising cookies and no trackers from other companies. If we count visits, it is without cookies and without knowing who you are.

Your controls

What ELYA is not

ELYA is an AI, not a person, and not a therapist or an emergency service. She is for adults. If you are in danger or in crisis, call your local emergency number; in the US you can call or text 988.

Who is responsible

ELYA is provided by SWAGG INTERNATIONAL SRL, Str. Republicii nr. 74, Sângeorz-Băi, jud. Bistrița-Năsăud, 425300, Romania (CUI 51841630, Reg. Com. J2026005457403). We decide what happens to your data, so under European data protection law we are responsible for it. The rules for using ELYA, including your consent for what you share about your feelings and health, are in the Terms.

What’s still to come

This page is a plain description, not a contract. A formal Privacy Policy, with the details a lawyer adds (how long each kind of data is kept, your legal rights where you live), will be published here before ELYA opens to the public.

Questions, or a request about your data: hello@elya.chat.

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